Patient Engagement Associate II

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in‑home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize (Use the "Apply for this Job" box below). inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

This position will be remote with 10%‑15% travel to provider offices. We are looking for candidates in the following areas:

• Texas
• St. Louis, MO

The Patient Engagement Associate II will work collaboratively with their engagement pod and have shared accountability for enrolling and onboarding children and caregivers into Imagine Pediatrics’ program. This role requires strong critical thinking and creative problem‑solving skills, a collaborative mindset, and the ability to work within a team. Specific responsibilities include:

• Conduct thorough research on attributed patients to better understand their healthcare needs and utilization, uncover potential challenges or barriers to enrollment, and identify thoughtful ways to reach caregivers.
• Perform telephonic outreach to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless onboarding experience.
• Perform telephonic outreach to other healthcare professionals that may be engaging with our attributed patients and their caregivers, including durable medical equipment (DME) companies, home health organizations, pharmacies, pediatricians, and more.
• Leverage relationships with other healthcare professionals to help support re‑engagement of enrolled patients.
• Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process.
• Develop deep knowledge of Supplemental Security Income (SSI) program and perform telephonic outreach to caregivers who may be eligible for this program.
• Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on‑site at PCP offices, residential facilities, etc.) when appropriate to support the enrollment process.

First and foremost, you’re passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve. You want an active role in building a diverse and values‑driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight‑knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem‑solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required.

The role offers an hourly range of $24‑$26 per hour in addition to an annual bonus incentive, a competitive company benefits package, and…