IDD Incident Manager

Overview

Able Light’s Incident Manager (Adult Protection Services) is responsible for ensuring timely and effective incident management, investigations of allegations of abuse, neglect and exploitation of vulnerable adults, ensuring their immediate and long-term safety for all of Able Light. The role involves field investigations, interviewing, evidence collection, crisis intervention, and coordination and serving as a key liaison between compliance, Operations, HR, and Quality teams and external agencies, facilitating a coordinated approach to Abuse, Neglect, and Exploitation (ANE) incident resolution and trend analysis.

• Intake, Triage & Case Assessment:
  Receive and review reports of suspected abuse, neglect, or exploitation of adults. Determine case priority and response time based on risk level and state regulations. Conduct initial safety assessments to identify immediate dangers. Notifications and Escalations:
  Ensure all required notifications are completed and escalate issues as necessary to leadership and external authorities.
• Field Investigation:
  Interview alleged victims, caregivers, witnesses, and alleged perpetrators. Gather and document evidence, including photographs, statements, and records. Evaluate physical, emotional, environmental, and financial risk factors. Conduct home visits and on‑site investigations as needed.
• Case Documentation & Reporting:
  Maintain detailed, accurate case notes and investigative reports. Document findings in accordance with Able Light policies and state regulations. Prepare reports that meet all regulatory requirements and may be used in legal proceedings.
• Collaboration & Coordination:
  Work closely with all internal and external stakeholders, making referrals as required.
• Crisis Intervention & Safety Planning:
  Develop and implement safety plans for vulnerable adults. Provide emergency interventions when necessary. Work with operations to ensure appropriate temporary shelter, medical care, or protective orders when required.
• Ongoing Case Management:
  Monitor client safety and service effectiveness. Participate in multidisciplinary team meetings. Close cases once safety and service goals are met. Follow-Up and Trend Identification:
  Ensure thorough follow-up on incidents, track trends, and identify systemic issues to mitigate future risks. Reporting and Analysis:
  Prepare regular reports to leadership on incident trends, resolution effectiveness, and compliance with state laws. Training &
  
  Education:
  
  Assist in the development and implementation of abuse prevention and mandatory reporting training.

• Social work principles and crisis intervention techniques
• State APS statutes, rules, and policies.
• Signs of physical, emotional, and financial abuse
• Community resources and service systems
• Interviewing and evidence‑gathering
• Critical thinking and independent judgment
• De‑escalation and crisis management
• Strong written and verbal communication
• Time management and organization
• Work with vulnerable adults experiencing trauma or cognitive impairment.
• Collaborating with multidisciplinary partners

• Bachelor’s degree in Social Work, Psychology, Human Services, Criminal Justice, or related field, or equivalent experience.
• Experience in social services, investigations, and/or case management.