Administrative Professional; Hybrid - Emergency Medicine

Overview

Position Summary

The Administrative Professional provides advanced, independent operational, administrative, and analytical support for clinical sites within the Department of Emergency Medicine. This role serves as the primary operational liaison between clinical practice, hospital leadership, and WashU Medicine, ensuring efficient site operations, compliance, workforce coordination, and execution of department and contractual expectations. The incumbent manages complex workflows, supports clinical operations, coordinates financial and HR processes, and ensures high-quality administrative infrastructure.

Scheduled Hours
40

• Operational Administration and Leadership Support:
  Serve as the operational administrator for the site, acting as the primary interface between the practice, the hospital, and departmental leadership. Provide executive-level support to the Site Medical Director(s) and site leadership. Interpret policies, resolve operational issues, and implement site workflows consistent with departmental standards. Perform confidential and complex administrative duties supporting senior leadership.
• Office, Site, and Administrative Management:
  Oversee daily office operations including meeting management, communications, site events, and customer service. Maintain working relationships with hospital partners to coordinate operations and resolve issues. Develops and maintains site orientation manuals and operational guidelines.
• Financial and Operational Reporting:
  Collect, track, and disseminate site financial and operational data. Prepare routine and ad hoc reports identifying performance trends and recommending improvements. Support budget preparation by providing historical expenditures and current program needs. Assist with financial processes including stipends, reimbursements, and timecard coordination.
• Program and Project Management:
  Lead or support site projects and programs including Operations Meetings, Patient Experience Program, Quality/Performance Improvement, APP/Scribe programs, and Student/Resident rotations. Conduct meetings to communicate updates, ensure compliance, and implement new policies.
• Human Resources, Recruiting and Workforce Coordination:
  Coordinate recruitment, hiring, and onboarding for providers, locums, residents, and students. Act as the primary liaison to the department HR Ops team to maintain roster accuracy and ensure compliance with WashU and department policy. Collaborate with site leadership to develop, implement, and maintain site policies and procedures.
• Meetings and Communications:
  Schedule, facilitate, and document site operational meetings, ensuring follow-up and communication of updates. Communicate operational expectations and policy changes across the site.
• Other Duties:
  Perform other duties as assigned.

Job Location/Working Conditions

• Normal office environment
• Office and hospital environment
• Ability to travel between EM sites as needed
• Fast-paced, dynamic clinical environment with simultaneous priorities

Physical Effort

• Typically sitting at desk or table

Equipment

• Office equipment

Education

Required Qualifications:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

No specific certification/professional license is required for this position.

Work Experience

Relevant Administrative or Budgetary Support (5 Years)

Skills

Hospital Operations, Microsoft Office

Driver's License

A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Education

Bachelor's degree - Business;
Bachelor's degree - Healthcare Administration

Certifications / Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Accounting Processes, Administration System, Analytical Thinking, Clinical Operations, Confidentiality, Credentialing, Critical Thinking, Detail-Oriented, Developing Creative Solutions, Epic Systems, Financial Resources, Healthcare Environments, Human Resources (HR), Human Resources Processes, Interpersonal Communication, Oral Communications, Organizing, Problem Analysis, Problem Solving, Professional Etiquette, Supervisory Management, Working Independently, Written Communication

Grade
G09-H

Salary Range
$23.37 - $36.19 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.