Veterinary Product Advisor

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Veterinary Product Advisor

St. Louis, Missouri

Multinational Nutrition Science & Health Food Manufacturing Company (Fuse Global has worked with this company for 20 years)

12 months (position expected to run longer)

Hybrid position – first 3 months onsite, then working remotely with every other 6-7 weeks in the office for the full week. During first 90 days: 8am-4:30pm CST, Mon-Fri. Afterwards: 9:30am-6pm CST, Mon-Fri

Up to $20.60/hour plus overtime (benefits include health insurance, 401(k), life & disability insurance)

Communicate information and facilitate sales of Veterinary Products to Veterinary professionals, including current and potential consumers of Purina Pro Plan Veterinary products.

• Facilitate the sale, promotion, and recommendation of Purina Pro Plan Veterinary products to veterinary professionals by providing detailed technical and nutritional information.
• Communicate and provide dietary management advice and technical product information to current and potential consumers of Purina Pro Plan Veterinary products.
• Communicate the nutritional excellence of all Purina pet products to veterinary professionals to increase sales and recommendations.
• Provide customers with all aspects of our online store issues including login issues, returns/refunds, available credits, general delivery questions.

• Provide professional, friendly, accurate and timely response to customers calling in on the Veterinary & Vet Products Consumer, and Purina for Professional 800 service lines. Provide same to customers communicating via the internet and social media sites.
• Serve as Purina’s headquarters contact with veterinary professionals.
• Provide detailed technical and nutritional information on all existing and any new veterinary products.
• Provide dietary management advice in treating pets with certain health problems.
• Discuss and promote the research and science behind Purina Pro Plan Veterinary products.
• Discuss and promote the clinical advantages of Purina Pro Plan Veterinary products vs. the competition.
• Communicate the nutritional excellence of all Purina products to increase recommendations.
• Serve as a resource on current pricing structures, promotions, and marketing programs unique to the veterinary customer.
• Communicate the advantages of our online store program to clinic staff.

• Manage all customer service issues including investigation and resolution of veterinary product complaints.
• Provide product locations to current and potential veterinary product consumers.
• Support internal and distributor field sales personnel by responding to inquiries relative to technical and nutrition issues, promotions and marketing programs. Provide the necessary assistance to help increase sales.
• Assist internal and distributor field sales personnel in locating and obtaining reference, point of sale, and technical materials designed to generate and maximize sales.
• Maintain awareness of competitive activity, customer issues or concerns, react and report in a prompt manner.
• Attend select veterinary conferences to promote Purina products, research, and science.
• Work in the field with sales representatives on a biannual basis to maximize learning and gain understanding of the support needs of the field.
• Meet weekly with supervisor and veterinarian on staff; attend specialty product showings, national sales meetings, R&D presentations as appropriate.
• Gather and qualify information on potential veterinary customers, document and forward to the appropriate field sales personnel.
• Provide detailed information on social media (sprinkler system) site. Ensure messaging is consistent while tailored to unique channel needs (phone, email, chat & social).

• 2 + years’ experience in customer service. Veterinary clinic, animal science or nutrition background preferred.

• Excellent interpersonal and business communication and customer service skills.
• Capable of understanding and communicating technical and nutritional product information,…