Patient Service Representative - Urology Clinic

Overview

Find your calling at Mercy! Join Our Team at Mercy South Urology Clinic! As a Patient Services Representative, you will be a key part of our urology clinic—serving as the first point of contact and helping create a positive, respectful experience for every patient. In this role, you’ll balance exceptional customer service with strong organizational skills to ensure smooth daily operations.

If you enjoy a fast-paced environment, take pride in helping others, and value clear communication, this role offers the opportunity to make a meaningful impact on patient care every day.

Role:
Patient Service Representative

Practice:
Mercy Clinic Urology - Southfork

Schedule:

Full Time, Monday through Friday

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Customer service experience preferred

• Greet and register patients; verify identity and manage check-in/check-out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient-focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem-solving and issue resolution skills

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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