Program Manager

Overview

St. Patrick Center, a ministry of Catholic Charities, is hiring a Program Manager to lead our Assertive Community Team (ACT). This pivotal role requires a dynamic leader who can effectively deliver treatment, rehabilitation, advocacy, and case management services tailored to the unique needs of our clients. As the Program Manager, you will be responsible for enhancing team performance while ensuring that our clients receive seamless and effective care.

This position provides continuous support and guidance to clients and the ACT Team. We are looking for a professional with a strong understanding of principles and practices within the unhoused community. The core working hours are Monday through Friday, 8:00 am - 4:30 pm.

• Direct the day-to-day clinical operations of the ACT team including scheduling staff work hours to assure appropriate coverage; lead the daily and weekly organizational staff meetings, continuously evaluating the status of program clients
• Participate in staff recruitment, interviewing, hiring and work assignments, including development and implementation of staff orientation and training and periodic staff development plans
• Participate in referral and screening meetings with grant partners
• Conduct comprehensive, ongoing assessments of program clients’ mental illness, physical health, housing status and other relevant needs
• Provide direct clinical services to clients on an individual and group basis in the office and in community settings, making appropriate changes in treatment plans to ensure the client’s ability to cope with internal and external stresses
• Work with the St. Patrick Center (SPC) leadership team on maintaining a culture of respect, empowerment, self-care, commitment to cultural competency, diversity and equity
• Refer clients to appropriate community agencies, assisting clients when needed
• Act as liaison and consult with community agencies and program clients to maintain coordination in the treatment process
• Collaborate with other members of the ACT team during daily and weekly staff meetings
• Facilitate clients’ treatment planning with an emphasis on facilitating personal growth and development towards recovery and wellness
• Provide on-call crisis intervention in coordination with other ACT team members, covering nighttime hours and weekends
• Maintain SPC client tracking system and client files, documenting client progress to maintain a permanent record of client activity
• Respect and adhere to all agency policies regarding work hours, building security and all written personnel standards
• Maintain good standing relationship with BJCBH
• Work with employees to maintain contracted 24 hour documentation into internal Case Worthy HMIS system and BJCBH My Avatar
• Ensure the care model by interacting with all other SPC programs
• Collaborate with BJC Behavioral Health and all Community Mental Health Centers
• Attend and participate in all appropriate St. Patrick Center meetings
• Other duties as assigned

• Master’s degree in counseling/social work fields or related area required
• Preferred LMSW, LCSW, PLPC or LPC
• Driver license (MO residents require Class
  
  E)
• Drug test to be completed within 30 days of hire
• Reliable vehicle and valid and current auto insurance required
• Knowledge of mental illness and chemical dependency
• Knowledge of Housing First and Trauma Informed Care
• Experience in counseling and case management
• Experience in supervising staff

• Ability to lead, motivate staff, and self-motivate
• Excellent communication skills
• Counseling and crisis intervention expertise
• Respect for clients and staff
• Sensitive to cultural diversity
• Ability to work in team atmosphere and fast paced environment
• Proficient computer and administrative skills
• Flexibility with daily schedule and ability to rotate on-call schedule

• Recruits, interviews, hires, and trains ACT staff (Community Support Specialist, Peer Support Specialist, Employment Specialist, Co-Occurring Disorders Specialist, Mental Health Specialist, Registered Nurse, and Program Assistant)
• Oversees the daily workflow of the department
• Provi…