Supervisor, Donor Services

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process.

Join the Mid-America Transplant team. It’s the toughest job you’ll ever love.

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations.

We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Supervisor will oversee the workflow and assigned Donor Services staff to maximize donation and support the Mission, Vision, and Values of the organization. The Supervisor will contribute to the departmental success through day‑to‑day support and oversight of workload and activity in Donor Services. The Supervisor may be assigned areas of specialization based on departmental/organizational needs.

• Oversee completion of DS activities to maintain a high level of customer, stakeholder, and donor family satisfaction
• Oversee assigned team to include scheduling, time keeping and timecard signoff, assigning and monitoring work tasks, resolving operational problems, and ensuring adherence to standard work.
• Provide real‑time support and feedback through coaching, counseling, and by resolving employee issues to deliver optimal individual and team performance.
• Assist with new hire training of Triage Coordinators, Donation Coordinators, Donor Suitability Coordinators, and Organ Communication Coordinators.
• Collaborate with Donor Services Trainer, Manager and Director to identify training/development opportunities for team members.
• Conduct assigned staff performance reviews, goal review, and regularly schedule one‑on‑one developmental meetings with team members in alignment with job expectations.
• Ability to function as a Triage Coordinator, Donor Suitability Coordinator, and Organ Communications Coordinator as the need arises.
• Access and review potential donor EMRs to interpret medical suitability for donation.
• Deploy organ team members by utilizing standard work as needed.
• Ensure communication with other supervisors and leadership on all DS related activities to maximize departmental opportunities.
• Communicate procedural changes and ensure staff have up‑to‑date skills and knowledge to maximize donation.
• Work collaboratively with Quality to ensure staff are adhering to all MT policies and regulatory requirements.

Weekday night shift, four 10‑hour shifts per week

• Bachelor’s Degree in health or medical‑related field or equivalent combination of education and experience
• Three years as a supervisor or leading a team
• Familiar with coaching principles that foster teamwork
• Medical Terminology
• Skilled in establishing and maintaining relationships with internal and external contacts

• Health insurance premium options at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement