Supervisor, Family Support

Join to apply for the Supervisor, Family Support role at Mid-America Transplant
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A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process.

Join the Mid-America Transplant team. It’s the toughest job you’ll ever love.

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game‑changing research, educate the public to prevent medical issues and the need for transplants, offer grief resources to donor families, pioneer new facilities and protocols that improve the viability of organ and tissue donations, provide affordable, temporary housing for transplant patients and their families, partner with community organizations to drive donor registration, and engage schools, clergy, and local leaders to share our cause and our message.

The Supervisor, Family Support is responsible for driving donation authorization through supporting and directing the work of the Family Support Coordinators (FSCs) to meet donor family and other key stakeholder expectations, to ensure organ and tissue donation is maximized to achieve the mission, vision and values of Mid-America Transplant (MT). This Supervisor will contribute to departmental success through day‑to‑day coaching, support, and oversight of family support activity while identifying opportunities for improvement in current practices.

• Drive organ and tissue donation authorization through personal actions, coaching, and development of the Family Support Coordinators.
• Provide day‑to‑day supervision for assigned staff, partner with immediate leaders in the selection, training, and development of team members to retain a motivated, engaged, and professional workforce.
• Oversee scheduling, review and approval of time sheets and expense reports, assign and monitor work, gather resources, implement productivity standards, resolve operational problems, and implement new processes.
• Communicate job responsibilities and performance expectations to assure mutual understanding of expectations and desired results.
• Respond on site to obtain, support, and/or maintain authorization for donation.
• Communicate process changes and ensure staff have up‑to‑date skills and knowledge to clarify and exceed organizational requirements.
• Actively participate in the development of department, work system and organization‑wide meetings to build relationships with team members.
• Identify process gaps and assist with the development of action plans to ensure commitment to continuous quality improvement.

• Bachelor’s degree in social work, crisis management, grief management, healthcare management or related field.
• Active member of a team with experience in case management, family counseling, social services, and/or organ procurement organization.
• Knowledge of customer service principles, influence techniques, and problem resolution techniques.
• Skilled in establishing and maintaining collaborative relationships with internal and external contacts, agile in adjusting communication style to the situation.
• Excellent time management skills.
• Ability to travel throughout Mid-America Transplant service areas on a 24‑hour basis.
• Ability to respond on site within 90 minutes of deployment.

• Health insurance premium option at zero out‑of‑pocket for single coverage, eligible on your first day.
• 401(k) retirement match — offering up to a 5% match of annual salary starting the 1st day of the month following your start date.
• 401(k) retirement plan — offering up to another 9% contribution of your annual salary after one year.
• Paid life insurance — four times your salary.
• Paid long‑term disability.
• Annual incentive plan in addition to annual salary increases.
• Tuition reimbursement.