Float Front Office Associate

Overview

RAYUS now offers Daily Pay! Work today, get paid today! RAYUS Radiology is looking for a Float Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Float Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Float Front Office Associates are expected to be available for various shifts ranging from 5:30a-2:00p, to as late as 1:00p-9:30p and anything in between. They are also trained to work at all 9 of our locations and are scheduled based on the coverage needs of the market.

This is a full-time position working 40 hours per week; varying shifts.

• Registration (55%)
  • Greet and check-in patients scheduled for imaging services; processes payments and copays as needed
  • Answer phones and handle calls in an efficient and friendly manner
  • Field phone calls appropriately for Center Team Members
  • Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
  • Order office supplies as needed
  • Maintain supply of patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions to patients
  • Fax/scan reports, billing information, and medical release forms as requested
• Scheduling (20%)
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensure proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from both the referring physicians and patients
  • Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance (20%)
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Other tasks
  • Complete other tasks and projects as assigned