Patient Service Representative - Primary care Olive​/Mason

Find your Calling at Mercy!

Greets, instructs, directs, and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff, retrieves insurance and patient information, provides forms for tests or interoffice communications, and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages, and/or calls for all employees. Monitors and revises physician schedules as appropriate.

Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collects payments. Answers questions on insurance claims, disability benefits, home health care, medical equipment, surgical care, medical records, and patient referrals. Maintains a caring, friendly, personal, and professional approach in communication with patients, families, visitors, and employees.

Patient Services Representative – Olive/Mason (Full time, weekdays)

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co‑workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

• Education:
  
  High School diploma or equivalent required
• Experience:
  
  One year experience in a medical office setting preferred

Compassion and professionalism go hand‑in‑hand with us. A positive outlook and a strong sense of advocacy align perfectly with our mission and vision. We are collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.