Medical Assistant, Center Float

About Us

We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Promoter 1, Early Embrace is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter 1 vary from setting to setting, depending on the size, location and type. In addition to administrative duties, the incumbent performs clinical duties under direct physician supervision and in accordance with state medical practice acts.

The Care Promoter 1, Early Embrace is an integral member of a physician‑lead care team focused on providing excellent and comprehensive primary care for a specific population of patients.

• Measure and record patient vital signs; record patient interview and medical history.
• Catalog and communicate patient needs to the PCP, clinician, specialist and/or other clinical personnel.
• Prepare patients for examinations and perform routine screening tests; assist physician with exams; explain treatment procedures and physicians' instructions to patient.
• Observe patients and report any changes in patient conditions to the PCP, clinician, specialist and/or other clinical personnel.
• Perform non‑critical medical and therapeutic procedures based on medical instructions. Collect phlebotomy and other lab specimens; perform basic waived lab tests.
• Prepare and administer medications; change dressings, apply bandages, remove sutures and other first‑aid procedures; use CPR skills when necessary, all under physician supervision.
• Maintain supplies, equipment, stocks and sterilize instruments; practice OSHA safety standards; perform accurate, legal and ethical documentation at all times.
• Process patient phone messages, returning calls and routing them to other team members as appropriate; call patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, call in prescriptions to the pharmacy. Use communication skills with appropriate medical terminology and follow appropriate legal and ethical professional conduct; authorized individuals will use the Chen Med Rx system to support physician medication dispensing.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices. Follow up with coached patients via weekly calls.
• Perform other duties as assigned and modified at manager’s discretion.

• Good business acumen and acuity.
• Sound knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques and methods.
• Knowledge of medical products, terminology, services, standards, policies and procedures.
• Excellent interpersonal and customer service skills with a heart of compassion and empathy toward patients and families.
• Exceptional oral and written communication, time‑management and organizational skills.
• Skilled in basic phone and computer operation.
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders.
• Mindset focused on resolving problems for patients and achieving team goals.
• Must be detail‑oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to act calmly in busy or stressful situations.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time; flexible to work weekends as needed.
• Spoken and written fluency in English; bilingual (Spanish/Creole) a plus.

• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited…