Centralized Scheduling Rep RCM

Overview

BJC Health Care is one of the largest nonprofit health care organizations in the United States, serving patients in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families through its 14 hospitals and multiple community health locations, providing inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long‑term care and hospice.

The Centralized Scheduling Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards.

• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients’ needs and being able to respond to them.
• Maintain accurate patient records and scheduled services, communicating in a professional, positive, and patient‑focused manner with all patients, families, provider offices, and‑workers by phone.
• Pre‑register patients, verify demographics and insurance, and schedule tests according to orders in a fast‑paced environment while ensuring integrity of the clinical and financial record.
• Understand and enforce hospital compliance with Medicare Secondary Payer (MSP) and HIPAA Privacy Standards, applying independent thinking to solve complex issues.
• Work safely in a constant state of alertness and in a safe manner as a safety‑sensitive position.

• High School Diploma or GED
• < 2 years experience

• Associate’s Degree
• Participant in CHAA certification

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

* Not all benefits apply to all jobs.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer.