Hospice Bereavement and Volunteer Coordinator; LCSW

Position Summary

The Bereavement and Volunteer Coordinator, a Licensed Clinical Social Worker (LCSW) reporting directly to the Director of Clinical Services, is responsible for the development, coordination, and oversight of the hospice’s bereavement services and volunteer program in accordance with CMS Hospice Conditions of Participation. This role provides direct psychosocial and bereavement support to patients, families, and caregivers, while ensuring the hospice maintains a compliant, compassionate, and meaningful bereavement program for at least thirteen (13) months following a patient’s death.

The Bereavement and Volunteer Coordinator also oversees the recruitment, training, supervision, and engagement of hospice volunteers who support patients, families, and the interdisciplinary team. This position serves as a core member of the hospice Interdisciplinary Group (IDG) and plays a key role in quality, compliance, and family-centered care.

• Develops, coordinates, and oversees a comprehensive hospice bereavement program in compliance with CMS requirements.
• Conducts bereavement risk assessments prior to death and develops individualized bereavement care plans based on assessed risk and family needs.
• Provides bereavement counseling, education, and emotional support to families and caregivers for a minimum of thirteen (13) months following patient death, including individual counseling, grief support groups, memorial services, and educational materials.
• Documents bereavement assessments, interventions, and follow-up in accordance with hospice policies and regulatory standards and identifies high-risk bereavement cases, coordinating appropriate interventions and referrals as needed.
• Serves as a grief and psychosocial resource to patients, families, staff, volunteers, and community partners.
• Provides psychosocial assessments for hospice patients and families and delivers crisis intervention and ongoing support related to end-of-life coping, anticipatory grief, caregiver stress, and advance care planning.
• Participates as an active member of the Interdisciplinary Group (IDG), collaborating with nursing, chaplaincy, physicians, and other disciplines to support holistic, patient-centered care.
• Develops, implements, and oversees the hospice volunteer program in compliance with CMS requirements, including recruitment, screening, onboarding, training, supervision, and ongoing engagement of volunteers.
• Assigns volunteers based on patient, family, and program needs and maintains required volunteer documentation, including background checks, training records, competencies, and service hours.
• Promotes volunteer engagement, retention, and recognition to ensure meaningful support of patients, families, and hospice operations.
• Ensures bereavement and volunteer services meet CMS Conditions of Participation and participates in QAPI activities, survey preparation, and state and federal surveys as needed.
• Reviews, recommends, and implements updates to policies and procedures related to bereavement and volunteer services.
• Educates hospice staff and community partners on grief, loss, bereavement, and psychosocial dynamics.
• Performs other duties as assigned to support hospice operations and patient-centered care.
• Other duties as assigned.

• Current Licensed Clinical Social Worker (LCSW) license in the state(s) of practice is required.
• Experience providing grief counseling, bereavement support, and psychosocial assessments is required.
• Knowledge of CMS Hospice Conditions of Participation related to bereavement services, psychosocial care, and volunteer program requirements is required.
• Strong interpersonal, communication, and counseling skills are required.
• Ability to work effectively with patients, families, volunteers, and interdisciplinary team members is required.
• Experience with group facilitation, community outreach, and education is preferred.
• Current CPR certification is required or must be obtained within 90 days of beginning employment.
• A valid driver’s license, reliable transportation, and current auto insurance are required.
• Commitment to Dover Health’s mission and…