Clinical Service Representative II - Ophthalmology

Clinical Service Representative II – Ophthalmology Position Summary

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

40 hours per week

• Greets patients, assists with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, arbitration forms, and consent‑to‑treat forms.
• Collects co‑pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminders, obtaining insurance information and referral forms.
• Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient parking.
• May prepare patients’ charts for daily appointments.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.

• Normal office environment.
• Exposure to blood‑borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs or less).

• Office equipment.
• Clinical/diagnostic equipment.

High school diploma or equivalent high school certification or combination of education and/or experience.

• Basic Life Support – American Heart Association
• Basic Life Support – American Red Cross

Medical Office Setting (2 Years)

Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology.

A driver's license is not required for this position.

C06-H

$17.34 – $25.40 per hour.

Entry level

Full‑time

• Other

• Higher Education

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national‑origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.