Medical Assistant

I. BASIC FUNCTION

Responsible for assisting the primary care providers in the provision of care delivery and is an integral part of team-based care in conjunction with transformation to a patient centered medical home.

All employees of FCHC must ensure service standards are delivered, including:

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.).

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPAA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

Department Officer:
Chief Operations Officer

Reports to:

Clinical Nurse Manager and/or Lead Medical Assistant

Supervises:
None

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE:

MEDICAL ASSISTANT

• Works with the care team and performs duties such as pre-visit planning, administers Screening, Brief Intervention and Referral to Treatment (SBIRT), depression screening, tobacco screening and follow-up, BMI assessment and follow-up and immunizations, as well as assists with providing educational materials to patients and enters data into the electronic system.
• Records data into structured data fields and follows standard operation procedures for system documentation.
• Administers vaccines and documents all required data in the designated fields, according to insurance eligibility.
• Coordinates patient flow with the front desk receptionist and the providers.
• Performs procedures such as drawing blood and completing lab work, injections, EKG’s, vision and hearing screenings, ear irrigations, etc.
• Records vital signs and other pertinent data on client records.
• Prepares patients for general and specific examinations.
• Maintains the inventory of all instruments and supplies, excluding medications. Responsible for the daily preparation of exam rooms.
• Assists providers in treatments, diagnostic exams and minor surgical interventions.
• Utilizes effective communication and listening skills. Demonstrates respect for diversity in approaching patients and families.
• Maintains the organization of the clinical area environment.
• Utilizes time effectively when not assigned to a provider who’s actively seeing patients.
• Works effectively in a team which includes providers and other team members. Assists with coordination of care and assists with transitions to a patient centered medical home.

• Participates in Health Center staff problem solving groups.
• Attends and participates in department meetings, etc.
• Performs other duties as assigned.

Inside Health Center:
All inclusive.

Outside Health Center:
Patients/Clients, students, vendors, community health agencies, hospitals, insurance companies, Medicare/Medicaid, physician offices, etc.

• High School Diploma or G.E.D. equivalent required.
• Graduate of an accredited Medical Assistant program and/or holder of a current, active Medical Assistant certification (such as CMA, RMA, or CCMA) from a nationally recognized certifying body is required.
• 2+ years of medical office experience as a Medical Assistant preferred.
• Must possess good organizational skills and customer service skills required.