Patient Billing Services Rep II Certified - Heart and Vascular Center
Listed on 2026-02-01
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Healthcare
Medical Assistant
Patient Billing Services Rep II Certified - Heart and Vascular Center
Position Summary
Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.
Scheduled Hours
40 hours per week
Primary Duties & Responsibilities
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Registers all new patients, assisting with form completion.
- Reviews schedule for new patients, updating when necessary.
- Calls patients with appointment time reminder, obtaining insurance information and referral forms.
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
- Explains billing process to other IBC staff; assists with basic account maintenance activities.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties.
- May provide Medical Assistant services to the department (MA certification required) as needed.
- Performs other duties as assigned.
Working Conditions
- Job Location:
Normal office environment; patient care setting. - Physical Effort:
Typically sitting at desk or table, repetitive wrist, hand or finger movement. - Equipment:
Office equipment.
Education
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications / Professional Licenses
Assessment Based Recognition (A ) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Certified Medical Assistant - American Medical Technologists (AMT), Certified Medical Assistant - National Health career Association (NHA), Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation, Certified Pharmacy Technician - Missouri Division of Professional Registration, Certified Pharmacy Technician - National Health career Association (NHA), Certified Pharmacy Technician - Pharmacy Technician Certification Board , Pharmacist Technician - Illinois Department of Financial and Professional Regulation, Pharmacist Technician - Missouri Board of Pharmacy, Pharmacist Technician - Missouri Division of Professional Registration, Pharmacist Technician - Pharmacy Technician Certification Board , Registered Medical Assistant (RMA) - American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Medical Assistant - National Health career Association (NHA)
Work Experience
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
Skills
Not Applicable
Driver's License
A driver's license is not required for this position.
Additional Qualifications (within one month of hire)
- Basic Life Support certification must be obtained within one month of hire date.
- Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
- Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (A ) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager.
Education – Preferred
No additional education unless stated elsewhere in the job posting.
Certifications – Preferred
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience – Preferred
No additional work experience unless stated elsewhere in the job posting.
Skills – Preferred
Financial Information, Insurance, Interpersonal Communication
Grade
C06-H
Salary Range
$17.34 - $25.40 / Hourly
Benefits Statement
Personal:
Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined…
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