Clinical Service Representative II; Float - Psychiatry

Position: Clinical Service Representative II (Float) - Psychiatry
Location: St. Louis

* Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
* Collects co-pays for services; verifies and balances receipts and payments.
* Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms.
* Schedules return patient appointments and patient testing.
* Assists patients with insurance questions regarding billing process.
* Assist staff with sending patient appointment reminders and other related scheduling duties as needed.
* Answers incoming patient phones calls and directs them to appropriate personnel.
* Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately.
* Assists with incoming faxes and shared email folders to distribute them appropriately.
* Assists families with MyChart account access, provides school/work excuse notes, and assistance with CHADIS as requested by providers.
* Submits prior authorization requests per office guidelines.
* Cross coverage of other office staff as needed.
* This position is in person therefore commitment to attendance is critical and necessary.
* Performs other duties as assigned.
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.

WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.

We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.
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