Billing​/Scheduling Associate II - Pediatrics Administration

Overview

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance over the phone. Schedules and registers patients over the phone or by email, with no patient contact.

Working Conditions

Job Location /

Working Conditions:

Normal office environment.

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
• Provides patient scheduling services to include collecting demographics and insurance registration.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms. Processes internal physician referrals for clinical care.
• Explains billing process to patients, answers inquiries from patients and third-party payers. Works with others to solve moderately complex problems.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
• May make daily edits and temporary changes to provider scheduling templates based on physician input.
• Performs other duties as assigned.

• Education
  :
  High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications / Professional Licenses
  :
  No specific certification/professional license is required for this position.
• Work Experience
  :
  Relevant Experience (3 Years).
• Skills
  :
  Not Applicable
• Driver's License
  : A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

• No additional education unless stated elsewhere in the job posting.
• No additional certification/professional licenses unless stated elsewhere in the job posting.
• No additional work experience unless stated elsewhere in the job posting.
• Skills
  :
  Billing Systems, Customer Service, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Office Support, Microsoft Excel, Microsoft Office, Microsoft Word, Organizing, Prioritization, Scheduling, Third Party Claims

Grade
: G06-H

Salary Range
: $17.87 - $27.06 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

• Benefits – Up to 22 days of vacation, 10 recognized holidays, and sick time;
  Competitive health insurance packages with priority appointments and lower copays/coinsurance;
  Free Metro transit U-Pass for eligible employees; 403(b) retirement savings plan with employer contributions starting at 7%.
• Wellness – Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
• Family – Four weeks of caregiver leave; family care resources; tuition coverage for you and your family with parameters described by policy.
• Policies – For policies, detailed benefits, and eligibility, visit: (Use the "Apply for this Job" box below)./

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and encourages applications from underrepresented groups. It is the University’s policy to provide equal opportunity and access without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. The University is dedicated to building an inclusive environment and welcomes applicants from diverse backgrounds, experiences, and perspectives.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening. The screenings will include criminal background checks and, as applicable, other checks, drug screen, verification of employment and education or licensure/certification, physical examination, certain vaccinations and/or governmental registry checks. Offers are contingent upon successful completion of required screening.