Associate Medical Director

BASIC FUNCTION

Responsible for providing comprehensive primary care services for patients who receive health care at Family Care Health Centers.

Responsible for providing comprehensive primary care services for patients who receive health care at Family Care Health Centers.

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.) customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPAA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

Department Officer:
Chief Medical Officer

Reports to:

Chief Medical Officer

Supervises:
Shares supervision of providers at a specific site with Chief Medical Officer. Medical consultation to Nurse Practitioners and Physician Assistants of same specialty, ie. Pediatrician to PNP, Family Physician to PNP and OB/GYN Practitioners.

DEPARTMENT: MEDICAL SERVICES

JOB TITLE:

ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE

INTERNAL MEDICINE, FAMILY PRACTICE, OB/GYN, PODIATRY, PEDIATRICIAN, AND GENERAL PRACTICE

• Recruits, interviews, and recommends hiring of providers employed at a respective site to Chief Medical Officer.
• Reviews and coordinates Continuing Medical Education (CME), annual leave, personal leave and unpaid leave. Makes recommendations to Chief Executive Officer for leave requiring CEO approval.
• Coordinates clinical scheduling; shares development of on-call schedule and hospital rounding with Chief Medical Officer.
• Directs disciplinary action, conflict resolution, and incident reporting involving providers. All incident reports must go to the Chief Medical Officer for signature prior to being forwarded to the Chief Executive Officer and CQI Committee.
• Monitors and remedies provider productivity and patient satisfaction issues.
• Provides orientation for new providers in conjunction with Chief Medical Officer and Human Resource Director.
• Makes recommendations to Chief Medical Officer and Chief Executive Officer regarding provider contract renewals and terms of renewals, as well as performs performance reviews of team.
• Ensures agency productivity, financial and patient satisfaction goals are attained.
• Coordinates, facilitates and/or attends Department Head/Team Leader, provider, and site meetings.
• Attends Board of Directors meetings at invitation of Chief Executive Officer.
• Monitors providers’ clinical staffing to ensure adequate access for all patients during all hours of operation; works in tandem with Operations Supervisor(s) and Chief Operations Officer to ensure unified agency effort in providing adequate access to services.
• Serves as conduit between providers and Human Resource Director to ensure provider benefits are managed according to FCHC Personnel Policies.
• Supports and/or participates in the discharge committee process of patients demonstrating violation to FCHC policies and procedures.
• Addresses unanticipated clinic-wide problems with appropriate teams.

• Provides comprehensive primary medical care including examination, diagnosis, treatment, patient counseling, referral and medical follow-up, including lab result and diagnostic test interpretation.
• Provides consultation to Nurse Practitioners, Nurse Midwives and Physician Assistants.
• Provides telephone consultation to patients and families as necessary.
• Maintains appropriate policies, protocols, records, reports, and statistical data relevant to services provided.
• Contributes to the quality and maintenance of on-site clinical support services such as laboratory, pharmacy, emergency kit, specialty referrals; as well as for the arrangements…