Float Front Office Associate

RAYUS now offers Daily Pay! Work today, get paid today!

RAYUS Radiology is looking for a Float Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Float Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

Float Front Office Associates are expected to be available for various shifts ranging from 5:30a-2:00p, to as late as 1:00p-9:30p and anything in between. They are also trained to work at all 9 of our locations and are scheduled based on the coverage needs of the market.

This is a full-time position working 40 hours per week; varying shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed

Answer phones and handles calls in an efficient and friendly manner

Field phone calls appropriately for Center Team Members

Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information

Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup

Order office supplies as needed

Maintain supply of patient information sheets

Push patient imaging via electronic interfaces

Complete patient appointment confirmation calls and provide preparation instructions to patients

Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

Arrange transportation, interpreters, and hotel accommodations for patients when appropriate

Enter and submit patient exam orders

Verify patient exam orders match exam schedules

Schedule referrals and ensures proper authorizations are obtained

Schedule walk-in patients

Process requests for image orders and CDs from both the referring physicians and patients

Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

Verify patient's insurance coverage

Pre-certify all patient exams with the patient's insurance company

Obtain insurance authorizations

Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments

Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Required:

High School Diploma, or equivalent

One (1) year of Customer Service experience

Proficient in using computer systems and typing

Working knowledge of Microsoft Office Suite;
Outlook, Word, Teams, Excel

Preferred:

Previous medical office experience

Medical terminology and office background

Insurance knowledge

Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all

Daily Pay implementation is contingent upon initial set-up period.