Insurance Billing​/Collection Assistant II; Hybrid - Physician Billing Services

Position Summary

Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records and claims, contacting insurance companies as well as other related duties to expedite payments from various payers for physician services.

• Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
• Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
• Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
• Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department.
• Interacts with management and staff members to discuss issues.
• Performs other duties as assigned by the supervisor and/or manager.

Normal office environment.

Typically sitting at a desk or table.

Office equipment.

High school diploma or equivalent high school certification or combination of education and/or experience.

No specific certification/professional license is required for this position.

Bookkeeping/Accounting And/Or Medical Collection Setting (2 Years).

Not Applicable.

A driver's license is not required for this position.

• Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involve dealing with confidential information.

Grade C06-H, Salary Range $17.34 - $25.40 hourly.

For frequently asked questions about the application process, please refer to our External Applicant FAQ. If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at .

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: (Use the "Apply for this Job" box below)..

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.