Collections Specialist ; OSS

Overview

Make a Difference in Your Community. The Department of Revenue for St. Louis County Government is actively hiring a Collections Specialist (Office Services Specialist). This position is responsible for managing and recovering outstanding accounts to ensure timely payment from customers or clients. This role involves contacting individuals or businesses regarding overdue taxes, negotiating payment arrangements, and maintaining accurate records of collection activities.

The specialist works closely with the Collector of Revenue to resolve payment discrepancies and ensure compliance with county policies and legal regulations.

• Communicate with taxpayers regarding missed or late payments
• Work with taxpayers to set up payment plans and collect on payments
• Address payment issues with taxpayers who are late on payments
• Maintain detailed records of collection efforts and communications
• Create, compile, and provide reports regarding collection operations
• Perform other duties as assigned

• Equivalent to three years of professional work experience in a general office environment
• General collections experience and recovery of accounts receivable
• The work rules for the Department of Revenue require all employees, whether they reside in St. Louis County or elsewhere, to remain current in the payment of their personal and real property taxes
• Preference may be given to applicants with the following:
  • Tax collections experience
  • Ability to handle difficult conversations professionally
  • Public sector work experience

A selection committee will evaluate the qualifications of each applicant, including the recency and relevance of the applicant's education and experience, answers to supplemental questions, results of employment references investigated, and any other appropriate information available. The committee will admit to the interview only those who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above.

The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment.

After initial interviews, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment.

The cost of screening will be covered by the County.

Applicants interested in applying for this position should visit our website at  We only accept online applications.

The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel for more information.

St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105

Relay MO 711 or

An Equal Opportunity Employer
Fax:
www.stlouiscountymo.gov