Issue Management Coordinator - Wealth, Corporate & Institutional Banking

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

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The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program.
U.S. Bank’s WCIB business line offers comprehensive wealth management services to individuals and families across a wide range of wealth levels, as well as lending, equipment finance and small‑ticket leasing, depository services, capital markets services, international trade services and other financial services to middle market, large corporate, commercial real estate, financial institution, institutional, non‑profit and public sector clients. WCIB Risk Management is led by the Business Line Chief Risk Officer and works with the business to help identify, control and monitor the risks inherent to its business activities.

• Ensuring all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (
  
  Note:
  
  All evidence must be retained and captured as part of issue closure.)
• Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable.
• Conduct an independent and detailed review of evidence provided by the business to support the closure and remediation of assigned issues.
• Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure.
• Responsible for writing detailed memos for assigned issues that clearly articulate the corrective actions taken by the business to address the root cause and the results of WCIB Issue Management validation and sustainability testing can be easily followed and clearly understood to a reader.
• Ensure accurate and timely updates of Archer (system of record) fields for all assigned issues based on policy and program requirements.
  
  Note:
  
  Enterprise/Senior Business Line reporting comes from Archer data fields.
• Work closely with WCIB Business Unit Risk Managers (BURMs) and business line partners to address matters of concern and ensure issues are remediated in a timely manner.
• Assist business line groups and BURMs in vetting operational risk events as they are reported to determine if they meet applicability to Enterprise Issues Management Policy based on established policy and program time frames.
• Ensure timely monitoring and tracking of assigned issues to meet established issue closure date. (
  
  Note:
  
  Issues cannot be extended once opened unless for specific cause and approved by Senior Managers).
• Proactively manage milestone target dates to drive closure of issues and elevate quickly if milestones are at risk (includes both business and WCIB Issues Management owned milestones).
• Provide weekly and monthly written updates regarding status of assigned issues, as requested for established reporting routines, which are shared with senior business line leaders.

• 6+ years of applicable experience
• Bachelor's degree, or equivalent work experience

• Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Thorough knowledge of Risk/Compliance/Audit competencies
• Strong analytical, process facilitation…