Collections Analyst

Responsibilities

Kforce is partnering with a client in Saint Louis, MO, to hire a Collections Analyst to join their team.

Summary:

This role is focused on owning and improving the end-to-end collections process, including reducing delinquency and driving timely resolution of outstanding accounts. The analyst will manage high-value accounts through first‑party collections efforts, oversee bad debt and third‑party collections, and implement process improvements to optimize recovery rates and overall performance.

• Manage a high‑volume portfolio of high‑value accounts, conducting collection calls to secure payment and maintain strong customer relationships
• Oversee the full collections lifecycle, including third‑party debt management, bad debt processes, and service shut‑offs in compliance with company policies
• Lead delinquency communications and payment arrangements, ensuring accuracy, consistency, and timely follow‑up
• Investigate and resolve complex collection issues, disputes, and escalations to minimize risk and improve recovery outcomes
• Analyze aging reports and delinquency trends to identify risks and drive strategies that improve collection performance and reduce bad debt
• Recommend and implement process improvements to streamline collections, enhance efficiency, and strengthen controls
• Prepare and deliver reporting on key metrics (DSO, recovery rates, delinquency trends) while ensuring accurate documentation and audit/compliance support

• 5+ years of relevant experience in collections or accounts receivable (degree not required)
• Prior experience within the utilities industry strongly preferred (3‑5 years)
• Must have experience in first‑party collections, including direct customer outreach and successful payment recovery
• Background in collections and/or customer service, with the ability to manage sensitive conversations and maintain strong customer relationships
• Solid understanding of billing processes, regulatory requirements, and compliance standards related to collections
• Experience with service shut‑off procedures and policies for delinquent accounts, ensuring adherence to legal and company guidelines

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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