Pipeline Account Manager II

Overview

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a mortgage platform focused on the production and servicing of U.S. mortgage loans and related investments.

At Pennymac, our people are the foundation of our success and we strive to help millions of Americans achieve home ownership through the complete mortgage journey.

The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through daily, energetic engagement with fulfillment functions to meet service level agreements. As the Pipeline Accounts Manager, you will serve as the central point of contact for clients on PNMAC products, programs, and services, including all fulfillment issues, status questions, and loan-level problem solving.

The Pipeline Accounts Manager will:

• Conduct daily review of active pipeline and identify appropriate client follow-up actions
• Interact with external clients providing reporting highlighting items requiring action; work with clients to solve open loan-level items and document actions taken in the system of record
• Manage high-volume, high-net-worth, complex client accounts
• Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions
• Identify and resolve client issues/friction and escalate to management as appropriate
• Manage individual service level agreements and turn times on all loans in the assigned pipeline
• Perform other related duties as required and assigned
• Demonstrate behaviors aligned with the organization’s culture and values

• Bachelor’s degree or higher in Business Administration, Finance or related field or applicable direct industry experience
• 5+ years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
• Functional understanding of applicable federal, state and local lending regulations
• Basic software proficiency including Microsoft Office Suite

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain home ownership. Our vision is to be the most trusted partner for home. Across 4,000 Pennymac team members, we are guided by our core values:
Accountable, Reliable and Ethical in all we do. Pennymac is committed to conducting business that promotes long-term sustainable growth and fosters an equitable and inclusive environment where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you’re looking for flexible benefits for today, or planning for long-term success, Pennymac offers a comprehensive benefits package. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe-style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships

To learn more about our benefits visit: (Use the "Apply for this Job" box below)./benefits

For residents with state-required benefit information, additional information can be found at:

Compensation: Individual salary may vary based on multiple factors including role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives based on company and individual performance.

Salary
$55,000 - $85,000

Work Model
OFFICE