Bilingual Mortgage Loan Collector

Responsibilities

• Attempts to reach delinquent mortgage holders by telephone at residence, place of employment or any other telephone numbers available to establish when payment is to be received.
• Escalates attempts to reach delinquent mortgage holders after the loan is 16 days past due, 30, 60 or 90 days past due by telephone, face-to-face meetings, notices, special letters, etc.
• Attempts to reach a High Risk FHA & FNMA loans at the 10th in according to establish procedures and Investor guidelines.
• Orders FHA Local property inspections on loans when the customer is still unreachable at 45 days of delinquency.
• Reviews property inspections for any damage on property and vacancy to determine appropriate action to take with regard to established guidelines.
• Reviews all delinquent vacant properties to ensure all property preservation is done in according to establish procedures.
• Sends notices to delinquent mortgage holders according to established procedures.
• Reviews all delinquent accounts for special state letters in according to state guidelines and established procedures.
• Offers and establishes appropriate Loss Mitigation options or repayment plans when needed; provides necessary documentation and back-up paperwork to collection manager for explanation and approval.
• Recommends uncollectible loans for foreclosure and prepares foreclosure package in according to investor guidelines.
• Handles processing of all payments, approved over the phone pay off and escrow shortages.
• Handles all payment returns, payment posting, posting errors, bad checks, missed applied payments, short payments, damage checks, lost checks and payment corrections.
• Handles return payments in accordance with HUD, VA and FNMA, as well as bank policies and guidelines
• Uses skip tracing techniques as appropriate when trying to locate mortgagor.
• Scanning documents as needed for remote use.
• Serves as a back-up for Collector Assistant and assist escrow department during yearly payment changes.
• Backup Bankruptcy File set up
• Backup Credit Disputes on E-Oscar
• Assists in training new hires
• Handles escalated calls when needed
• Backup Investor Reporting FHA & FNMA
• Assist collectors with repayment plans as needed

High school diploma or general education degree (GED); and a minimum of three to five years related experience and/or training preferred; or equivalent combination of education and experience. Proficiency in Microsoft Office Suite. Must also be proficient in E-Oscar, Pacer, and also Black Knight or equivalent collections software. Must possess knowledge of collections law, FHA, FNMA, VA and MI regulations required

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.