Mortgage Operations Manager - Precision Review

Mortgage Operations Manager - Precision Review

Apply for the Mortgage Operations Manager - Precision Review role at PENNYMAC
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PENNYMAC (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. Our people are the foundation of our success and aim to help millions of Americans achieve the aspiration of home ownership through the complete mortgage journey.

The Operations Manager - Precision Review at PENNYMAC will lead and oversee a specialized team responsible for validating income and assets, managing escalations, ensuring compliance with investor guidelines, and maintaining adherence to service level agreements (SLAs). This role is accountable for operational performance, process improvement, and team development, driving efficiency and accuracy across the Precision Review function. The Operations Manager will serve as a key partner to leadership and cross‑functional teams to ensure quality execution and continuous improvement.

• Directly manage and support the Precision Review team, ensuring daily operations are executed accurately and within established SLAs.
• Provide coaching, development, and performance feedback to associates, fostering engagement and professional growth.
• Promote a collaborative, supportive environment that prioritizes quality, accountability, and continuous improvement.
• Oversee the review of mortgage loan files flagged for Change in Circumstance (CIC), policy exceptions, or significant data changes after initial approval.
• Ensure the team correctly applies investor guidelines (e.g., Fannie Mae, VA, FHA) to validate changes affecting loan amount, interest rate, LTV, appraisal, occupancy, and credit.
• Monitor operational metrics, track SLA adherence, and proactively address performance gaps.
• Partner with Underwriting, Credit Policy, and other internal stakeholders to resolve escalations and ensure consistency in decision‑making.
• Identify opportunities to streamline workflows and implement process improvements that enhance efficiency, accuracyોળ and scalability.
• Develop and refine procedures to mitigate risk and maintain compliance with investor and regulatory requirements.
• Provide reporting and insights on volume, SLA performance, and quality trends to senior leadership.
• Lead initiatives that strengthen operational effectiveness and support organizational goals.
• Serve as a subject‑matter expert and escalation point for complex loan scenarios.
• Collaborate with leadership across Fulfillment, Underwriting, and Credit to align practices and share best practices.
• Represent the Precision Review function in projects, audits, and strategic initiatives.

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant work experience.
• 2+ years of supervisory experience required.
• of Microsoft Office (Excel, Access, Word, and PowerPoint).
• Mortgage experience is required.

• Comprehensive Medical, Dental, and Vision.
• Paid Time Off Programs including vacation, holidays, illness, and parental leave.
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations).
• Retirement benefits, life insurance, 401k match, and tuition reimbursement.
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships.

For more information about our benefits visit (Use the "Apply for this Job" box below). For residents with state required benefit information, additional information can be found at

• Individual salary may vary based on multiple factors including specific role, geographic location, market data, and skills and experience as defined belowendida.
• Lower in range – Building skills and experience in the role.
• Mid‑range – Experience and skills align with proficiency in the role.
• Higher range – Experience and skills add value above typical requirements of the role.
• Some roles may be eligible for performance‑based compensation and/or stock‑based incentives awarded to employees based on company and individual performance.

$65,000 - $100,000

OFFICE

Not applicable

Full‑time

Management and Manufacturing