VP Mortgage Fulfillment

VP Mortgage Fulfillment – PENNYMAC

PENNYMAC (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At PENNYMAC, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Vice President Mortgage Fulfillment will lead our Base File team in St. Louis. As the VP Mortgage Fulfillment, you will be an established TRID expert and have a proven track record of building high‑performing teams, driving efficiency, and mitigating regulatory risk in mortgage operations. You will also monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes, and manage and set goals for the team.

• Possess expert knowledge of TRID regulations
• Operate risk management controls to ensure compliance with federal and state regulations
• Demonstrate deep, practical experience managing the generation and reissuance of Loan Estimates and Closing Disclosures (LEs and CDs), including handling complex scenarios involving valid Changes in Circumstance (CIC)
• Have extensive experience working with and optimizing a Loan Origination System (LOS) as it relates to disclosure generation and delivery tracking
• Oversee coordination within multiple divisions and across all areas within PENNYMAC to ensure consistent and proper execution
• Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues, and work towards business solutions
• Develop new and more innovative, efficient processes to improve overall end‑to‑end cycle times or improve quality
• Be responsible for communicating monthly results to management on departmental performance objectives
• Perform capacity and staffing planning to ensure adequate service levels are met
• Perform other related duties as required and assigned
• Demonstrate behaviors aligned with the organization’s desired culture and values

• Bachelor’s degree in Business Administration, Finance or related field preferred, or equivalent direct industry experience
• Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint)
• Mortgage experience required

As one of the top mortgage lenders in the country, PENNYMAC has helped over 4 million lifetime homeowners achieve and sustain their aspirations. Our vision is to be the most trusted partner for home. 4,000 PENNYMAC team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. PENNYMAC is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms with cafe‑style dining (select locations)
• Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships

To learn more about our benefits, visit (Use the "Apply for this Job" box below). For residents with state‑required benefit information, additional information can be found at:

• Lower in range – Building skills and experience in the role
• Mid‑range – Experience and skills align with proficiency in the role
• Higher in range – Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance‑based compensation and/or stock‑based incentives awarded to employees based on company and individual performance.

$75,000 – $130,000

OFFICE

Not Applicable

Full‑time

Finance and Sales