Senior Loan Operations Specialist

Summary

The Senior Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan life cycle including funding, boarding, servicing, and payoff. Senior Loan Operations Specialists will receive more complex assignments, and work with third-parties, lending teams, and other operational departments to ensure excellent internal and external customer service.

• Responsible for processing all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participations
• Reconciles general ledger and operational accounts
• Review loan documentation for completeness and accuracy in order to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems used by lending teams and other loan operation associates
• Identify critical original documentation needed for preservation and loan maintenance and monitoring needed pursuant to loan documentation and other lending guidelines
• Responsible for all aspects of servicing loans, including but not limited to customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)
• Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting and tasks associated with tax reporting
• Review attorney-prepared loan documentation and perform check backs on attorney prepared loans
• Provide training and support to other loan operations specialists
• Identify and recommend process and procedural improvements
• Performs other duties as assigned

• Effective verbal and written communication skills
• Proven experience working in a fast paced, high volume, customer-centric environment
• Effective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinking
• Proficient in the use of technology including loan origination and core banking systems
• Detail oriented and well organized
• Ability to work both independently as a self-starter and in a collaborative team environment
• Motivated and open to change

• College Degree or equivalent required
• Minimum of five (5) years of banking or financial services industry experience required or Bachelor's or Associate's Degree with equivalent experience
• Credit experience preferred

• Proficient with using Microsoft Office products
• Familiar with Google-based products (Gmail, Google Drive, etc.) preferred
• Experience with Salesforce, nCino, and IBS is a plus

• None

• Able to work a flexible work schedule including overtime as well as travel as needed