Sportsbook Ticket Writer Horseshoe St. Louis

Job Description

Welcome to the Empire! William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

• Full‑time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities – come grow a career with us!

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure you adhere to all the rules and regulations set forth by the company and the gaming control board, avoiding penalties
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and, when necessary, escalated to the direct supervisor
• Be a positive team member and work collaboratively with other team members and the leadership team
• Ensure that all necessary paperwork/documentation is filled out in accordance with company policy and gaming control board standards
• Perform other duties as assigned

• Flexible availability
• Basic computer knowledge (Email, MS Excel, internet, etc.)
• Minimum of 1 year of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 21 years of age or older
• Pass a background check
• Obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to perform simple math
• Understanding and responsibility to adhere to all compliance requirements set by the company and Nevada Gaming Control Board

• Must be able to stand for extended periods of time
• Must be able to lift, pull, or push 25 lbs.
• Must be able to write for extended periods of time; must be able to twist, bend, or reach with no significant limitations

At Caesars Digital, we don’t just play the game – we set the standard. As part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence.

We believe every Team Member should be treated like royalty because we are all Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting‑edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino, and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary and we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, we are all Caesars.