VIP Counselor

Job Description – VIP Travel Counselor (180000T5)

Your mission as a Carlson Wagonlit Travel (CWT) VIP Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.

Learn about our travel counselor opportunities and start your journey today.

• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings.
• Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that complements the unique travel policy of each client with interaction to make each traveler feel special.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Operate with discretion for clients and the travel arrangers.
• Follow company procedures, guidelines and standards.
• Remain current on the value we provide to each customer.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Adapt and change as requirements of the business change.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Represent and strengthen the CWT brand in how you work on a day-to-day basis.

• Minimum High School diploma or equivalent.
• Proven ability to create international travel arrangements including air, hotel and ground transportation (including transactions that are multi‑segment/multi‑destination).
• Industry knowledge and travel reservation skills in order to create multi‑segment, multi‑destination international itineraries.
• Complete knowledge of international travel requirements to include documentation and immunization requirements.
• Skilled with Sabre GDS.
• 2‑3 years’ experience in the travel industry in a similar position.
• Ability to meet and maintain required performance and productivity standards.
• Excellent oral and written communication skills.
• Ability to promote and embrace a team culture.
• Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus.

Saint Louis

Standard

Travel Counselor

Scope :
Regional

No

Day Job

P&T Business Platforms

Experience Level : 3 to 5 years

May 1, 2018

As an Equal Opportunity Employer / Affimitive Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

We also offer opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill out our contact form. In your message, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.