Players Club Representative

Join to apply for the Players Club Representative role at Draft Kings at Casino Queen
.

Base pay: $16.00/hr – $16.00/hr the starting pay for this position is $15.50/hour. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provides outstanding guest service to internal and external guests.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regards to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel—seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• A high school diploma or GED equivalent is preferred.
• Must possess excellent guest service skills to effectively deal with guests.

All team members are required to comply with all appearance and grooming standards outlined in the Queen Casino & Entertainment Inc. General Rules, Procedures and Policy Handbook.

• The hospitality industry is a 24‑hour 365‑day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates.
• Occasional: sitting and kneeling.
• Frequent: standing, walking, reaching, pulling, pushing, lifting up to 25 pounds, and with repetitive movement of fingers, arms, and hands.
• Speech and vision abilities are required.

Entry level

Full‑time

Other

Gambling Facilities and Casinos