Rentals and Events Manager

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REPORTS TO: Director of Guest Experience

POSITION SUMMARY: The Rentals and Events Manager is responsible for planning, coordinating, and executing a wide range of venue rentals and internal events. This role ensures smooth operation, budget adherence, and achievement of objectives. The Rentals and Events Manager is also responsible for venue rentals sales and relationship management. This role requires strong organizational, communication, and interpersonal skills, along with a keen eye for detail and a passion for creating exceptional event experiences.

The ideal candidate is a strategic, experienced event manager with a passion for providing extraordinary customer service, forming lasting relationships, and creating unique and memorable experiences to establish and grow the rentals and events program.

• Plan and execute a diverse range of events, including public-facing, business development, and venue rental events.
• Develop and manage event budgets, timelines, and logistics.
• Coordinate all event elements: catering, décor and branding, FOH equipment, entertainment, transportation, and guest services.
• Coordinate box office activities, including ticketing, house counts, and reporting with rental clients.
• Create detailed event plans and communicate effectively with all stakeholders.
• Continuously monitor renter/attendee experience, manage expectations, and address any variations or issues.
• Oversee compliance with applicable regulations and laws, including insurance, licenses, permits, and waivers.
• Identify marketing requirements and collaborate with Marketing on venue rental promotion.
• Manage and coordinate internal and external teams, vendors, contractors, and staff.
• Maintain relationships with stakeholders, rental clients, attendees, sponsors, and partners, focusing on client retention and growth.
• Respond to rental inquiries, check date availability, create and route rental contracts, and process invoices.
• Develop new business opportunities and cultivate relationships with potential clients.
• Send post-event surveys, performance evaluations, and thank‑you letters to rental clients.
• Collaborate effectively with other departments to ensure seamless event execution.
• Serve as an administrator for Arts Vision and maintain key rentals and events areas.
• Create and administer procedures for selling, booking, and servicing rentals and events.
• Organize and lead weekly event meetings.
• Distribute event schedules, reports, and other deliverables to internal constituents.
• Participate in front‑of‑house duties rotation, providing on‑site concert and event support.
• Research emerging trends, ideas, and tactics in the rental event industry.
• Collaborate with Vice President of Operations and Director of Guest Experience on strategic planning and forecasting for the Rentals program.

• Bachelor’s degree in event management, hospitality, or a related field; or equivalent experience.
• Proven experience as an Event Manager with a track record of successful event planning and execution, and strategy for growth and forecasting.
• Strong organizational, communication, and interpersonal skills.
• Excellent problem‑solving and decision‑making abilities.
• Proficiency in event management software and Microsoft Office; experience with Arts Vision is a plus.
• Ability to work effectively under pressure and manage multiple projects simultaneously.
• A passion for creating exceptional event experiences.
• A team‑oriented, inclusive, consistently positive, collaborative, professional demeanor and demonstrated leadership skills.
• Ability to develop and sustain collaborative, productive, and professional relationships with internal and external colleagues.
• Certifications required: CPR/AED, Serv Safe, Hepatitis A vaccine. Must pass background check and comply with liquor license and food permit regulations.
• Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

Mid‑Senior Level

Full‑time

Management and Manufacturing