Alumni Mentoring Manager

2025 Employee Job Description Position Title

Alumni Mentoring Manager

The Alumni Success Specialist supports young adults (ages 18–25) in achieving success in one of the three E's—Employment, Enrollment, or Enlistment—by maintaining consistent engagement, coaching toward goals, fostering meaningful relationships, and connecting alumni to resources, opportunities, and caring adults. This role ensures alumni have the tools, guidance, and encouragement they need to thrive as they transition into adulthood.

• Maintain contact with assigned caseload using multiple methods (text, call, video, email, in-person) according to each Alumni's personalized Contact Plan.
• Maintain goal of 70% monthly engagement rate
  .

• Build and sustain relationships with alumni who are active in Big Futures.
• Implement strategies to ensure at least 80% of active alumni are engaged in one of the 3E's (employment, education, enlistment).
• Celebrate milestones and achievements while addressing barriers in a timely manner.
• Work collaboratively across teams to identify alumni in transition, those at risk of disengagement, or those needing specialized support (e.g., young parents, new graduates).
• Assess alumni needs, provide coaching, and collaborate with each alum to co-create an individual success plan.

• Maintain accurate and timely data in electronic and paper files.
• Document all contacts, next steps, and support notes in a timely manner.
• Track program outputs and outcomes including high school graduation, enrollment status, employment updates, life events, and young parent status.
• Ensure compliance with grant requirements and accurate reporting of billable hours.

• Career & College Readiness Support: Facilitate alumni participation in college visits, career fairs, mock interviews, and resume/FAFSA workshops.
• Alumni Engagement Events: Plan and participate in group workshops, alumni mixers, and speaker panels to keep alumni connected to Big Futures and to each other.
• Data-Driven
  
  Coaching:
  
  Use data to identify trends (e.g., alumni struggling with retention in school or employment) and propose solutions.
• Feedback Loop: Collect alumni feedback regularly to improve programming and share insights with leadership.

Other duties as assigned.

• Problem Solver: Can quickly find common ground and solve problems effectively for the good of all with minimal noise; encourages collaboration. Asks good questions and probes all sources for answers; can see underlying or hidden problems and patterns and doesn't stop at the first answer.
• Organizing: – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources efficiently and effectively; arranges information and files in a useful manner. Knowledgeable about all aspects or an organization; knows how to get things done both through informal and formal channels and the informal network.
• Interpersonal Savvy: – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high‑tension situations comfortably.
• Time Management/Priority Setting: – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Monitors process, progress and results appropriately. Delivers timely details on projects. Is able to maintain a focused and consistent work effort toward priorities.

• Bachelor's degree with a minimum of 4 years of experience in related field; or Associate's Degree with a minimum of 6 years of experience in a related field.
• Experience working with adolescent to young adult population
• Knowledge and experience working in secondary and/or post‑secondary institutions preferred.
• Experienc…