ParkerStore Representative

The Parker Store representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works with the accounting department to resolve disputed credit items.
• Provides feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Upholds Hyspeco Safety and Personnel Policies.
• Upholds ISO 9001:2015 requirements as defined in Hyspeco’s quality procedures / processes.

• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.

This position has no supervisory responsibilities.