Guest Experience Safety Ambassador - Enterprise Center

Overview

Enterprise Center is excited about our busy upcoming season! We are looking for passionate, friendly, service-oriented leaders to join our team. Our mission is to enhance the guest experience by creating a positive environment with extraordinary customer interaction and service. Please understand that you are hired to serve guests. There will be nights when your responsibilities prevent you from seeing the events.

Rate of Pay: $18.00/hour

• Maintain a safe environment by proactively solving any issues that may arise.
• Provide world-class hospitality to guests before, during, and after events.
• Exhibit a friendly, outgoing personality with a desire to serve the company and public.
• Communicate clearly with others; strong interpersonal skills are essential.
• Always display a professional appearance.
• Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact.
• Aid with security screening at building entrances.
• Provide directions to guests for all areas of the building.
• Listen to and resolve guest concerns; notify supervisors or managers, if needed.
• Familiarize themselves with building layouts, all departments, and guest policies.
• Respond appropriately to guest illness, injury, and emergencies.
• Anticipate guest needs and prevent escalation of issues.
• Deescalate situations as they arise.
• Must be able to stand, sit, walk for extended and varying periods of time.

• Availability to work a variety of shifts, including evenings, weekends, and some holidays.
• At least 21 years of age.
• Basic computer skills and access to internet.
• Possession of a valid driver’s license or reliable transportation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.