Relationship Banker Team Lead; St Ann Branch

Overview

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Relationship Banker Team Lead is responsible for meeting with customers and prospects, in person and on the phone, to determine financial needs and meet those needs by proactively offering appropriate products, services, and guidance. The role includes coaching a team of bankers and overseeing branch activities in the Branch Manager’s absence. This role offers opportunities for growth, development, and upward mobility for candidates with retail or sales experience.

Regions’ mission is to make life better for customers and communities by helping customers reach their financial goals. The successful candidate should be driven, competitive, and able to work as part of a team, with strong communication and leadership skills and the ability to provide personalized customer service.

• Partners with the Branch Manager to guide and direct all branch activities
• Achieves branch targets and goals by proactively identifying customer needs and providing expert guidance on Regions solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand relationships and acquire new customers
• Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities
• Provides consistent coaching to junior bankers to strengthen product knowledge and identify customer needs
• Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types
• Educates customers on emerging technology and digital solutions (mobile, online, ATM) designed to make banking easier
• Delivers a consistent customer experience, including greeting customers and processing transactions to accommodate customer preferences
• Oversees branch operational and compliance-related tasks and communicates procedural changes to branch teams
• Resolves escalated issues, primarily in Branch Manager’s absence, which may include scheduling, counseling, or input into hiring decisions
• Refers customers to internal experts for additional goals and needs
• Follows bank processes and procedures and adheres to laws and regulations, including risk management
• This position tracks hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act
• This position is incentive eligible
• This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS)

Note: Location is St. Ann, Missouri.

• High School Diploma or GED
• Two (2) years of banking sales and/or customer service experience
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer with sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to 20 pounds

• Bachelor’s degree
• Supervisory/management experience

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Excellent relationship-building skills
• Strong communication and customer focus
• Strong leadership skills

Full time

Pay ranges are job-specific and provided as a reference for compensation decisions. Factors such as experience, skills, knowledge, contribution, location, and performance influence pay. Market ranges are provided for the position location.

Job Range Target:
Minimum: 49,895.44 USD;
Median:…