Client Service Reprensentative

Overview

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Summary of job purpose and function: The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper identification measures, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures. Conduct administrative functions as necessary.
• Other duties as assigned.

• Quality – The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future and profit to remain free.

• Competencies
  :
  Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening.
• Communication
  
  Skills:
  
  Client Service Skills, Priority Setting, Time Management.
• Capabilities and Experience (Can Do):
  Ability to multi-task; strong English communication (written and verbal); organizational ability; problem solving; client service; intellectual ability; mathematical ability; computer skills (Microsoft Word, Excel, Access, Outlook, etc.).

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency.

• Ability to work at a computer for long periods; comfortable around pets; may require more than 40 hours per week including weekends and evenings.
• Noise level is moderately high; physical requirements include standing, walking, stooping, kneeling, crouching, climbing and lifting up to 50 pounds; good hand-eye coordination and vision requirements.
• Associate is routinely exposed to a variety of pets and may be exposed to anesthesia, radiation, biological hazards and medications.

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year related experience required; customer service experience preferred. Veterinary/medical terminology background is preferred.

• WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws for Discrimination.
• Pay range: $15.39 - $19.67 Hourly. The pay range reflects a general hiring range and may vary by location and applicable minimum wage laws.
• Total rewards package including health, wellness, and financial benefits for employees and their families.
• Benefits eligibility is based on employment status;
  Full-time Associates are eligible for all programs (Student Debt Program available for FT DVMs);
  Part-time Associates may be eligible for those benefits with an asterisk.
• Additional benefits and programs may include medical, dental, vision, retirement plans, life insurance, disability, FSA/HSA, paid time off, parental leave, continuing education allowances, discounts, and more as described by the employer.

Note:

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