More jobs:
Health Plan Specialist | Medicaid
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-01-27
Listing for:
Dahl Consulting
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
Location: St. Louis
Overview
Start date: Monday, February 23
Location
: 100% Remote | Candidates must reside within the following states:
- WI, MO, NE, SD, ND, IA, TX, KS, IL, OK
Job Type
:
Contract (12 months)
Compensation
: $21.00 per hour + $1 shift differential (shifts ending at or after 6:30pm)
Schedule:
Shift Requirements: Candidates must be open to working any shift between:
- 8:00am–6:00pm CST
, or - 8:00am–9:00pm CST
, Monday–Friday - Training: 8am – 4:30pm CST (first 4-6 weeks)
Internet Speed Requirements
- Upload speed:
Minimum of 5+ Mbps - Download speed:
Minimum of 25+ Mbps - Ping:
Must be less than 100MS
---
Key Responsibilities- Collaborate with internal teams to ensure seamless service delivery.
- Demonstrate empathy, professionalism, and a customer-first mindset in every interaction.
- Utilize online tools and multiple applications to efficiently resolve member concerns.
- Maintain ownership of each case from start to finish, ensuring complete documentation and follow-through.
- Assist members with benefit inquiries, enrollment questions, and issue resolution.
- Handle 100% inbound customer service calls (approximately 50–70 calls/day during peak season).
- 2+ years of customer service experience in a healthcare related setting
- 1+ year of Health Insurance experience, prior experience in a healthcare or insurance-related customer service role.
- Medicaid knowledge
- Ability to explain complex information in a clear and empathetic manner.
- Excellent communication, critical thinking, and problem-solving skills.
- Strong attendance record and reliability.
- Familiarity with CRM or call center software platforms, Microsoft Office Suite (Word, Excel, Outlook).
- Proficiency in navigating multi-screen workstations and using multiple applications simultaneously.
- High school diploma or equivalent.
- Demonstrated interest in career growth within healthcare or insurance services.
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits
Summary:
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