Customer Service Representative

Overview

Ronnoco Beverage Solutions, the Midwest's leading supplier of specialty coffee, is looking for a Customer Service Representative (CSR) to join our team, Beverage Service Group, in our corporate office in St. Louis, MO. The CSR will provide outstanding, enthusiastic service by developing and strengthening long-term relationships with both internal and external customers.

• Receive customer requests, create orders, and process in the order processing system
• Serve as liaison between customers, Regional Sales, Operations and Manufacturing thereby providing professional account management
• Establish on-going rapport with existing customers (internal and external)
• Investigate and trouble-shoot customer service issues by involving the appropriate internal customers
• Maintain high level of product knowledge and product application using various resources and training tools
• Demonstrate a positive, collaborative approach to meet customers' needs
• Update customer orders as information changes (buyer’s name, email address, Ship To, ETC)
• Comply with HR policies and procedures
• Comply with relevant employment laws

• Two (2) plus years' experience in a customer service /inside sales environment
• Excellent communication skills: telephone, email, writing, and listening
• High school diploma or GED required
• Accurate data entry skills
• Strong PC, word processing and spreadsheet skills
• Strong analytical, time management, and organizational skills
• Ability to multi-task
• High level of integrity and work ethic
• Ability to work individually and as part of the team