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Customer Experience Lead — Mortgage CX & Process Improvements

Job in St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listing for: Ledgent Technology
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
Location: St. Louis

A leading technology company is seeking a Customer Experience Manager in St. Louis, Missouri. This role involves supervising and monitoring Customer Service activities, ensuring delivery of effective service to customers. Responsibilities include leading a team, analyzing feedback, and implementing improvements to enhance customer experience. The ideal candidate has experience in a Call Center, knowledge of the financial services industry, and is proficient in Microsoft Office.

Join us to drive customer satisfaction and team performance.
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