Customer Support Representative
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-01-25
Listing for:
Insight Global
Contract
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Location:
Onsite Monday-Friday in St. Louis, MO 63141
Duration:12 month contract + possible extensions
Required Skills & Experience- Must go onsite 5 days/week
- Must be able to complete Missouri fingerprint check.
- Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
- 1+ years of experience in call center or related field.
- Active listening skills and excellent communication.
- Attention to detail and organizational skills.
- Reliability.
- Data Entry experience
- Experience with Excel, Outlook and Word
- Genesys software experience.
- Experience with Salesforce or similar CRM.
- Experience with SharePoint.
- Background in childcare/health.
- Government background.
Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday
- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays.
Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.
Utilize call center software, specifically Genesys Cloud Services, for daily tasks.
Ensure calls are handled efficiently and effectively.
- Answer basic questions about childcare based on state program training.
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