Lottery Customer Service Specialist

Overview

Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories. Individual will also assist with maintaining inventory of office supplies and forms;

merchandise lobby area with game information, promotions, and winner information items. Due to the player-focused responsibilities, this position is required to be in office.

• Provide customer service to players, retailers, and/or the general public
• Validate and issue payment of lottery prizes
• Respond to e-mail and mail correspondence, as well as telephone requests
• Sell Scratchers and Draw Games tickets
• Accurately maintain cash drawer and ticket inventory
• Update ticket log and adjustment credit spreadsheets
• Obtain winner stories
• Assist with maintaining inventory of office supplies and forms
• Merchandise lobby area with game information, promotions, and winner information items
• Respond to player inquiries, schedule appointments for prize winners, and issue prizes to claimants
• Work in office as required by responsibilities

• Two years of office or public contact experience, and possession of a high school diploma or proof of high school equivalency. (College coursework may be substituted on a year-for-year basis for the stated experience.)
• Prior experience working in a customer service atmosphere would be beneficial
• Applicant should be proficient in Word and Excel

• Please note:
  
  The salary listed in this job description is a base salary. Applicants eligible for years-of-service adjustments may exceed salary range listed above.