Service Coordinator

Landmark Aquatic is the nation’s leading provider of commercial aquatic solutions, offering comprehensive services in design, construction, renovation, restoration, and maintenance. With a history of excellence spanning over four decades, we are dedicated to ensuring the success of aquatic facilities at every stage of their lifecycle. With offices in key metro areas across the U.S., Landmark Aquatic is uniquely positioned to serve communities nationwide.

We are committed to upholding the highest standards of quality, safety, and service, fostering long‑term partnerships built on trust, expertise, and exceptional results.

We aim to enrich communities by delivering comprehensive world‑class aquatic facilities and services.

Our values are our guideposts. They're how we make the right decisions, hire the right people, and hold ourselves accountable. We are committed to their authenticity.

• Customer‑Centric Approach:
  We put our customers at the heart of everything we do. Our goal is to understand their needs and provide them with exceptional service and solutions.
• Positive
  
  Collaboration:
  
  We foster a culture of collaboration and open communication. We embrace diverse perspectives and work together to achieve shared goals.
• Excellence in Execution:
  We consistently strive for exceptional quality in all aspects of our work; to always exceed expectations and deliver outstanding results.
• Adaptability and Innovation:
  We embrace change and continuously seek opportunities to improve and innovate, remaining flexible and adaptive in a dynamic industry.

The Service Coordinator must exhibit a professional and friendly demeanor with customer base, assist in the billing and approving of accounts payable, collaborate with departments throughout the organization for service work and billing.

• Answer heavy volume of incoming calls for the Service Department
• Set up service calls
• Adopt one call does it all i.e.; set up new customer, take payment etc.
• Invoice all service work
• Approve all Vendor Invoices
• Meet accounting deadlines for month‑end
• Assist with AR collections
• Liaison between client and AR
• Communicate effectively within various internal departments (Accounts payable and accounts receivable)
• Resolve customer conflicts with invoicing
• On‑boarding for new employees
• Ensure work for current month is billed accordingly
• Assist Service Manager with technicians & service reports
• Oversee warehouse processing & ordering

• Provide exceptional customer service
• Team First mentality
• Aquatics Industry knowledge
• Ability to build and maintain customer relationships
• Anticipate customer needs, be able to redirect angry customers through listening and providing solutions
• Think outside the box to streamline processes
• Represent the service department by assisting with AR, AP, payroll questions and all other departments as needed
• Must be able to multi‑task; ability to work in a dynamic environment
• Comfortable with Mail Merge, label making and bulk postage meter
• Proficient use in Microsoft Office applications and ability to learn new systems as they evolve
• Good attention to detail
• Seasonal overtime required
• Excellent problem solving skills
• Ability to work in a high stress environment during busy season