Customer Care Specialist; Part-Time
Job in
Saint Louis, St. Louis city, Missouri, 63146, USA
Listed on 2026-01-22
Listing for:
Schnuck Markets
Part Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Job Description
JOB SUMMARY
The Customer Care Specialist serves as a critical brand ambassador and the primary digital point of contact for our customers. This role is designed for a high-energy, tech-savvy communicator who can navigate a fast-paced "omnichannel" environment-transforming potentially negative experiences into positive outcomes through empathy and resourcefulness.
Schedule & Availability
- Part-Time Commitment: 20-25 hours per week.
- Operational Window:
Shifts scheduled between 8 am and 8 pm, Monday through Sunday. - Preferred Availability:
The ideal candidate is available 3 pm - 8 pm on weekdays and for full 8-hour shifts on weekends.
- Brand Ambassadorship: Act as the "voice of the company," providing professional and expedient responses that uphold high customer service standards across all communication channels.
- Inquiry Management: Handle a diverse range of interactions, from simple, routine questions to moderately complex complaints regarding products, store systems, or personnel.
- Cross-Functional Collaboration: Work alongside store teams and support center teammates of all levels to resolve issues and share customer feedback with leadership.
- Omnichannel Communication: Manage a high volume of daily interactions via VoIP phone systems, professional email ticketing, and social media platforms.
- Multi-Platform Navigation: Simultaneously operate multiple software tools, including Zendesk, Google Suite, and internal loyalty program databases.
- Technical Troubleshooting: Provide first-level support for customers navigating the Schnucks Rewards mobile app and other digital health and wellness initiatives.
- High-Volume Interaction Management: Manage a significant daily volume of routine to moderately complex phone calls and digital inquiries; sharing information, clarifying policies, and fulfilling requests.
- Complaint Investigation: Identify, assess, and investigate complaints received via email or phone; coordinating with internal departments to recommend actions or make independent decisions for rapid resolution.
- Technical Loyalty Support: Serve as the primary contact for Schnucks Rewards questions, providing technical assistance for account access, point corrections, and profile updates.
- Digital Health Initiative Support: Guide customers through the Schnucks Rewards application specifically for Health and Wellness initiatives (e.g., Nutriconnect Trial and Steps Challenge).
- Data Integrity & Documentation: Accurately record and categorize all customer interactions using CRM software (Zendesk) to ensure data quality for the Survey Insights team.
- Escalation Handling: Efficiently resolve standard issues while identifying and escalating highly complex or sensitive cases to the Customer Care Lead as necessary.
- Feedback Integration: Contact customers regarding negative NPS scores to gather detailed feedback, reporting results to improve the overall customer experience.
- Event Participation: Attend in-person store marketing events to provide face-to-face technical and customer support.
- Program Maintenance: Assist in the rollout, implementation, and maintenance of new customer-facing digital programs and platforms.
- Education: High school education required;
Associate's Degree/Junior College preferred. - Experience: 3 to 5 years of customer service experience.
- Typing Proficiency: Minimum 45 words per minute.
- Technical Setup: Must have a private, quiet workspace and high-speed internet compatible with VPN and VoIP software.
SKILLS AND ABILITIES
- Software Knowledge: Proficiency in Google Suite (Gmail, Sheets, Docs) and familiarity with Zendesk or similar CRM ticketing systems.
- Digital Literacy: Ability to troubleshoot basic mobile app issues and guide users through digital interfaces.
- Communication: Excellent verbal and written communication skills with the ability to maintain a calm, empathetic, and professional tone under pressure.
- Resourcefulness: A self-starter attitude with the ability to search internal databases and knowledge bases to find solutions independently.
- Remote-First…
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