Community Associate, Customer Service​/HelpDesk

About the Opportunity

As a Community Associate you’ll work closely with new and existing customers across a myriad of industries to create and maintain a welcoming community within your center. Your focus will be on the administrative and support needs of your customers so they can concentrate on running their business.

You arrive a few minutes before center opening to check that everything is ready and that cleaners have missed nothing. Throughout the day you respond to customer requests: changing Wi‑Fi codes, tracking packages, setting up meeting rooms, printing and invoicing, managing ticket service portal requests, and coordinating networking events. You plan e‑invites, create poster displays, and engage prospects to join the IWG community while ensuring the center is tidy and welcoming.

• A good communicator with at least 1 year of customer service experience, able to build professional relationships and empathize with people’s needs.
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Work‑life balance with no standard nights or weekends.
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year.
• Competitive 401(k) program with company match.
• Affordable and comprehensive health care for full‑time team members.
• A quarterly bonus plan program, plus an hourly rate of $18.02.
• A bright and inspiring work environment and professional workplace community (business casual attire required).
• Training and development opportunities aligned with career growth.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.