Member Services Representative Part Time

Member Services Representative Part Time 530am-2pm

Join to apply for the Member Services Representative Part Time 530am-2pm role at Midwest Fitness Partners.

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, guests, and by handling all front‑desk related activities.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities (answer phones, check members into the system, new member sign‑ups, take prospective members on tours, and facilitate needed updates to member accounts).
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• May occasionally encounter toxic chemicals during shift.

Seniority level:
Not Applicable.

Employment type:

Part‑time. Job function:
Other. Industries:
Wellness and Fitness Services.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.