Member Services Representative Part Time Morning

Member Services Representative Part‑Time Morning

The Member Services Representative will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front‑desk related activities, including answering phones in a friendly manner, assisting callers with questions, checking members into the system, processing new member sign‑ups, escorting prospective members on tours, and facilitating updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Consistently stand, walk, talk, and occasionally lift up to 50 lbs during the shift.

• Preferred customer‑service background.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer‑service skills; ability to interact professionally and exceed members’ expectations.
• Strong listening skills with empathy and problem‑solving abilities.
• Diplomacy in all interactions, using appropriate behavior and language.
• CPR certification required.
• High school diploma or GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting up to 50 lbs.
• Occasional exposure to toxic chemicals.

• Free uniforms.
• Opportunity for advancement.
• Training & development.