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Member Services Representative Part Time Morning

Job in St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listing for: Midwest Fitness Partners
Part Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
Location: St. Louis

Member Services Representative Part‑Time Morning

The Member Services Representative will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front‑desk related activities, including answering phones in a friendly manner, assisting callers with questions, checking members into the system, processing new member sign‑ups, escorting prospective members on tours, and facilitating updates to members’ accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Consistently stand, walk, talk, and occasionally lift up to 50 lbs during the shift.
Qualifications and Requirements
  • Preferred customer‑service background.
  • Basic computer proficiency.
  • Passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability.
  • Exceptional customer‑service skills; ability to interact professionally and exceed members’ expectations.
  • Strong listening skills with empathy and problem‑solving abilities.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • CPR certification required.
  • High school diploma or GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.
  • Occasional exposure to toxic chemicals.
Benefits
  • Free uniforms.
  • Opportunity for advancement.
  • Training & development.
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