Inside Sales Representative

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: REMOTE

Job : 3061-MARCONE AP

# of Openings: 1

About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training.

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The Inside Sales Representative is responsible for managing and growing relationships across an assigned customer base. This role handles inbound requests, makes targeted outbound calls, processes orders, resolves issues, and reinforces the company’s value proposition. Success in this role requires strong communication, consistent follow-through, and the ability to diagnose customer needs and match them with the right products and solutions. The ISR directly contributes to revenue growth, retention, and customer experience.

• Make 15–30 outbound calls per day to grow wallet share and increase order frequency.
• Communicate the company’s value, programs, and solutions.

• Respond to customer requests for pricing, product details, availability, and order status.
• Process orders accurately, including special orders.
• Own customer issues end-to-end until resolved.
• Research and resolve billing questions, product issues, and order discrepancies.
• Follow up on open questions and ensure timely closure.

• Recommend additional products based on identified needs.
• Explain solution fit, handle objections, and advance the sale.
• Confirm next steps and schedule follow-ups.

• Maintain accurate notes, next steps, and stages in CRM.
• Communicate customer trends or issues to leadership.
• Partner effectively with Operations, Service, and Marketing.

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

mSupply is an Equal…