LOA Administrator - Hybrid

Overview

Description
:
Manage all LOA, Return to Work and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs; make determinations based on state and federal regulations; ensure ongoing claim management aligns with company service standards and industry best practices.

Description
:
This LOA Admin role operates as a hybrid position, requiring 3 office days per week at an Acosta Group hub in Dallas, TX;
Jacksonville, FL; or St. Louis, MO.

• Review PLOA and ADA claims to determine eligibility and certification in compliance with state and federal regulations; review medical documentation to determine validity of clinical information and medical necessity.
• Coordinate efforts at each stage of the LOA process, including Return to Work and Accommodation requests.
• Identify action plans; manage Return to Work processes; make timely case decisions; communicate decisions and ongoing expectations with claimants and supervisor.
• Serve as main contact for disability and ADA carriers, physicians, associates, supervisors and HRBPs; educate and train the field on LOA processes to ensure compliance.
• Track and code documentation in accordance with internal workflow processes.
• Stay abreast of related regulatory policies.

• Associate’s degree in a relevant field (or three years of relevant work experience).
• Two (2) years of disability management and/or FMLA administration experience required.
• CCM, RN or BSN certification with a combination of Case Management experience preferred.
• Human Resources experience and ADA knowledge preferred.

• Strong knowledge of leave of absence procedures.
• Critical thinking and problem-solving abilities.
• Self-starter with ability to work independently in a fast-paced environment with changing priorities.
• Strong written and verbal communication skills; ability to manage multiple projects.
• Ability to handle confidential information and demonstrate time management and priority setting skills.
• Strong computer and customer service skills.

Acosta Group is a collective uniting trusted retail, marketing, and food service agencies. We connect consumers with brands through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We value growth, development, and well-being to support work-life balance and opportunities for career advancement.

Acosta Group is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. If accommodations are needed, please contact  with "Applicant Accommodation" in the subject line to expedite the request.

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Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $.00 - $.00

Company: Acosta Services, Inc

Req : 19869